One out of every four Manitobans face challenges with accessibility.

To offer great customer service and to comply with Manitoba’s accessibility laws, address barriers that prevent customers from receiving goods or services. Under the Accessibility Standard for Customer Service, if you are a business or non-profit organization with one or more employees, you are required to:
  • Meet the communication needs of customers, clients or members.
  • Allow assistive devices, such as wheelchairs, walkers and communication devices.
  • Welcome customers with support persons, who are there to assist.
  • Welcome customers with service animals.
  • Maintain accessibility features, like automatic doors, ramps or elevators, so they can be used as intended.
  • Let the public know when and why an accessible feature is unavailable.
  • Invite customers to provide feedback.
  • Train staff on accessible customer service, including reasonable accommodations under The Human Rights Code (Manitoba).

Requirements for Larger Organizations

If you have 50 or more employees you must keep a written record of your policies and provide notice to the public that it is available upon request.

The notice must be displayed in a prominent way on the premises and on the organization's website, or through another reasonable means.  If a person with a disability requests the documentation, the organization must provide it

  1. in a manner that takes into account the barrier; and
  2. within a reasonable time and at no cost to the person.

We can help.

Online Training

New online training meets the minimum requirement for organizations that must comply with the Accessibility Standard for Customer Service. 

Resources on the Customer Service Standard

  • Employers' Handbook on Accessible Customer Service (PDF) (Word)
    Sample Accessible Customer Service Policy (PDF) (Word)
    Checklist: The Accessibility Standard for Customer Service (PDF) (Word)
    Tips for Employees on Accessible Customer Service (PDF) (Word)
    FAQ's about the Customer Service Standard (Word)

Tools to support accessibility