Public Sector organizations must meet all the Customer Service Standard requirements of businesses and non-profit organizations.

The Public Sector has two additional requirements under the Customer Service Standard, as described below.  For a sample public sector customer service policy, see The Manitoba Government Accessible Customer Service Policy (pdf). 

  1. Keep a written record of accessibility and training policies, including a summary of our training materials and when our training is offered. We also let the public know that our accessibility and training policies are available on request.
  2. Larger public sector organizations must make public events accessible, including meetings, hearings and consultations.

Larger* public sector organizations include the Manitoba government, universities and colleges, school divisions, Crown corporations, regional health authorities and Manitoba’s 10 largest municipalities: Brandon, Dauphin, Flin Flon, Morden, Portage la Prairie, Selkirk, Steinbach, Thompson, Winkler and Winnipeg.

 

Resources on the Customer Service Standard

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Customer Service Standard