Accessibility Standard for Customer Service Review

The Accessibility Advisory Council must review the effectiveness of accessibility standards every five years and submit their recommendations to the Minister.

In 2021, the Accessibility Advisory Council released their five-year review of the Accessibility Standard for Customer Service report.

2021 Accessibility Standard for Customer Service Five-Year Review: Status of Recommendations at March 31, 2022 (WORD)

For more information see Five Year Reviews

Independent Review of Accessibility Legislation

In early 2018, the Manitoba government appointed Theresa Harvey Pruden to conduct a mandatory review of The Accessibility for Manitobans Act (AMA). Learn more about the review process and read the final report.

Minister’s Annual Plan: The Accessibility for Manitobans Act

Since 2015, the Minister responsible for the AMA sets out a Plan with priorities for AMA implementation.

  • 2021/22 and 2022/23 Minister’s Plan (PDF)
  • 2019/20 and 2020/21 Minister’s Plan (PDF)
  • 2018/19 Minister’s Annual Plan (PDF)
  • 2017/18 Minister’s Annual Plan (PDF) (Word)
  • 2016/17 Minister’s Annual Plan (PDF) (Word)
  • 2015/16 Minister’s Annual Plan (PDF) (Word)

Ministerial Annual Report: The Accessibility for Manitobans Act

Each year the Minister responsible for the AMA releases an Annual Report on AMA implementation.

  • 2020/21 Minister's Annual Report (PDF)
  • 2019/20 Minister's Annual Report (PDF)
  • 2018/19 Minister’s Annual Report (PDF)
  • 2017/18 Minister’s Annual Report (PDF)
  • 2016/17 Minister’s Annual Report (PDF) (Word)
  • 2015/16 Minister’s Annual Report (PDF) (Word)

Accessibility Advisory Council

The Accessibility Advisory Council meets at least 4 times per year and makes the summaries of its meetings public.

The council can establish committees to work on the development of standards for the council’s approval. Read more about how standards are created.

Standard Development Committees

The Accessibility Advisory Council created the first standard in the area of Customer Service.

Employment Standard Development Committee

Information and Communications Standard Development Committee

Design of Public Spaces Standard Development Committee

Transportation Standard Development Committee


For alternate format requests, please contact the Department of Families Accessibility Coordinator:

Department of Families
Accessibility Coordinator
205–114 Garry Street
Winnipeg MB R3C 4V4
Phone: 204-945-4785
Fax: 204-945-5668